Cancellation POLICY

GARAGE charges no-show and late cancellation fees to prevent clients from frequently taking up spots that others may be waiting for. This is also designed to keep you accountable to make it to your mat! You may notice this penalty either as a small charge on the card you have on file, or the loss of the class credit as if you had taken the class.

You MUST cancel your reservation by logging into your account portal.

CANCELLATIONS: Plans change, we get it! Please try to cancel your reservation as soon as possible out of courtesy to allow anyone on the waitlist time to sign up! Cancellations are FREE up until ONE HOUR before class start time! Cancellations less than ONE HOUR before class time will automatically incur a fee.

Late Cancellation Fee: Less than one hour before class time will automatically incur a fee of $5 to your card on file. This fee is the same for all memberships. Grace credits may apply.

Grace Credits: These cover a late-cancellation penalty fee, but are limited per account! Every account gets 2 (two) Grace Credits per calendar year. These do not rollover or transfer, and credits will automatically replenish yearly from your account setup date. Credits are attached to your account, not a membership. Misuse of accounts or Grace Credits may be flagged, and those credits will be revoked.

NO-SHOWS: Will result in an automatic forfeit of that class credit or a fee depending on your membership. Current no-show fees —

Class Pack, No-Show Fee: Forfeit Class Credit

Unlimited Month, No-Show Fee: $5 (membership benefit!)

WAITLIST: Treat the waitlist like a class booking and plan as if you’ll get a spot. Please cancel your waitlist reservation if you can no longer make the intended class time. The waitlist moves in order of sign-ups, and you’ll be automatically enrolled in the class and notified! The entire waitlist will be notified if a cancellation happens within 4 hours of class start time, and it’s first-come to claim the spot in those instances. Cancellation and no-show policies apply even if you were added to the class from the waitlist. Again, treat this as a reservation and double check to see if you’ve been automatically added.

This page was last updated on November 10, 2024.

*Policy is subject to change at our discretion. We will do our due diligence to notify you of any policy changes before they go into effect, and changes will take place 7 days from notice (no current bookings would be affected).